These terms & conditions should be read carefully before placing your order and a copy kept for your reference. They shall apply to the hire of the horsebox and all services that we supply to you IF YOU HAVE ANY QUESTIONS OR QUERIES IN RELATION TO THESE TERMS PLEASE CONTACT:

Jenny Jordan on 07701 086343

Laura Macqueen on 07931 901804

email [email protected]

  1. We are Buddies Box Hire of 106 St Marys Road, Harefield, Middlesex, UB9 6AF

No contract shall exist between you and Buddies box Hire Ltd for the hire of the horsebox and any services until we have received and accepted your order.

We will send you confirmation in writing by email, to the email address that you have given or verbally agreed over the telephone. On confirmation of your order, there shall exist, a binding legal contract between us that shall be governed by English law and subject to the exclusive jurisdiction of the English Courts.

It is your responsibility to us for ensuring the accuracy of any order (including whether the horsebox is adequate for your purposes) submitted by you, and for giving us any necessary co-operation, assistance and information relating to the hire of the horsebox or as we may reasonably require within a sufficient time to enable us to perform the contract in accordance with its terms.The contract shall be subject to your right of cancellation.

We have the right to change these terms without notice to you in relation to any future hire provided that we shall notify you of any such changes a reasonable time prior to any further hire by you.

     2. Description & price of the hire of the horsebox and services:

The description and price of the hire services that you order will be as shown in our quotation already provided to you at the time that you place your order.

The horsebox is subject to availability at the time of your order. If, after acceptance of your order, the horsebox you have ordered is not available, we shall inform you immediately, and refund all monies in full at the date of cancellation.

We shall make every effort to ensure that prices shown in our quotation are accurate at the time that you place your order. However, if an error is found, we shall inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you decide to cancel, we shall refund you in FULL for any sum that has been paid by you.

We shall provide every hire inclusive of Self Drive Hire Insurance for the name/s of the hirer as completed and signed on our terms and conditions in our presence, any persons not named on our completed terms and conditions have no authorisation to drive the hire vehicle.

The hirer is responsible for the first £500.00 (£700.00 for persons aged between 23 – 24 year old inclusive) insurance excess as a result of any Road Traffic Accident.

The hirer is fully responsible for any minor or major damage caused to the hire vehicle by either their own or a third party’s horse/pony/donkey or any other animal including dogs that maybe travelling, the hirer will be required to pay all repair costs in sterling on demand.

     3.  Payment

Payment for the hire services can be made by any method shown or given verbally in our quotation at the time you place your order.

Payment may be made by debit card or credit card via Stripe (our online booking and payment service) or by bank transfer after discussion with us. Our account details should not be passed to any 3rd parties without our prior knowledge and consent.

The full balance is payable at the time of booking. Subject to your rights to cancel the contract in accordance with these terms (see below) we will refund the hire charge minus a £40 deposit.

You are also liable for the damage/collision excess of £500.00 (increasing to £700.00 for persons aged between 23 – 24 years old inclusive) in the event of a Road Traffic Accident and are fully responsible to pay all costs as a result of damage caused to the horsebox by the hirers or any other third party’s horse/pony. A pre-authorisation payment of £500 will be taken via stripe on the day of collection. This will be released in full when the horsebox is returned undamaged. In the event the horsebox is damaged we will endeavour to rectify the damage at the best price possible. If this is less than £500 we will refund the difference minus any loss of income as a result of the horsebox being taken off the road for repair.

Should the lorry be stolen during the period of hire, the hirer will be liable to pay 25% of the value of the lorry (up to £7500).

Please note that the horsebox will not be made available to you until we have received and cleared all funds due and payable to us for the hire services.

If the payment of any fees by you is not made in accordance with these terms you will be deemed to have requested the termination of the contract and you hereby acknowledge that the horsebox reserved for you at the time of your order may be released by us for hire to any other customer without liability to you.

    4. Collection

Unless we otherwise agree in writing the horsebox will be collected from Cherry Tree Farm, Finches Avenue, Croxley Green, Rickmansworth WD3 4LN or a nearby address on the date agreed for the commencement of hire. Please note that collection and return times for the horsebox shall be provided for on the confirmation of order form.

Note, for a full day hire, our horsebox must be returned by 7.00pm on the date of hire unless prior agreement has been given to return the horsebox later than 7.00pm.  For a half day hire the horsebox must be returned at the time specified in the booking.  Returning the horsebox after the time specified will result in the hirer being charged £40 per hour until 9pm when a full days hire will be charged.

The hiring of the horsebox will commence on the date on which the horsebox is to be collected by you as agreed on the confirmation or order form.

We will prepare an acceptance form which will specify the precise details of the horsebox, including details of its state and condition and requirements for its use. At the time of collection of the horsebox you will be required to sign the form to confirm your acceptance of the condition of the horsebox and understanding of the use and application to which the horsebox is to be put. You will be asked to ensure that you have read the form carefully and checked all inventories and other specifications against the horsebox before signing and thereby accepting the condition and application of the horsebox.

We will use all reasonable endeavours to have the horsebox available for collection on the date and time agreed on the confirmation of order form but we shall not incur any liability whatsoever in the event of any delay arising from matters beyond our control.

We will use our reasonable endeavours to ensure that the horsebox will be provided with a fuel tank full of diesel at the commencement of hire. Please return the horsebox with a full tank of Diesel Failure to do so will result in the cost of the fuel being requested from you and an admin fee of £10 charged to your card. In such incident that the hirer should refuel with the wrong fuel they will be responsible for all costs including the emptying, replacement of diesel and any mechanical service requirements including all labour and parts.

Prior to the release of the horsebox, you shall be required to provide us with the following forms of identification in respect of each proposed driver of the horsebox (in each case the original is to be provided):

The paper copy of each driver’s current driving licence

UK Passport or Photographic Identification

Originals of TWO utility bills less than 3 months old containing current residential address.

Debit/Credit Card insurance authorisation swipe requirements of our insurers NO FUNDS at this point are debited however
If the horsebox is returned not refuelled, returned damaged, or in an unsatisfactory condition, an invoice will be generated to the cost of refuelling or repair.

The horsebox will not be made available to you until we are reasonably satisfied with your forms of identification and the horsebox will not be released until all such documents have been produced in accordance with these terms.

   5. Your right to cancel

To exercise your right of cancellation you must give written notice to us by hand or email to the address shown above or contact us by text message.

For cancellations up to 1 week prior to your booking, we will refund you the full amount minus Stripe’s handling fees (circa 2%).

For cancellations within 1 week of your booking we will retain a £40 cancellation charge.

For cancellations within 24 hours of your booking we will retain 75% of the full hire charge.

   6. Our promise to you

The hire services will be performed by us with all reasonable skill and care and to a standard of quality that is reasonable for you to expect.

We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow our or manufacturer instructions (whether oral or written) misuse or alteration or repair of the horsebox without our prior approval.

Nothing in these terms shall affect your statutory rights as a consumer. If you are in any doubt as to the extent of your statutory rights as a consumer you should seek your own independent legal advice from an appropriately qualified person.

If you have any other complaint about the hire services, you should notify us in writing at the address or email address above.

   7. During the course and duration of this contract Buddies Box Hire will:

Arrange for the provision of roadside rescue if required. You must at all times telephone Equine Rescue with whom we have a contract. The telephone number and details are permanently displayed in the horsebox. Please quote our membership number on every occasion.

Equine Rescue terms & conditions are also permanently displayed in the horsebox.

Where any repair, maintenance loss of keys is necessitated by an accident or by any negligent use or abuse of the horsebox by the hirer or any other third party including when the horsebox is left unattended, the final cost of repair will be assessed by an Independent Authorized Horsebox specialist and we will agree a final settlement figure with you.8.3 In the event that the horsebox becomes temporarily un-roadworthy (other than as a result of accident damage, theft or vandalism) we will inform you as soon as possible and refund your monies in FULL.

   8.  Your obligations to us

You shall obtain and ensure the adequacy and accuracy of all necessary qualifications, registrations, memberships, permissions and licences and conform to all relevant rules and regulations as may be required for you to drive and otherwise use the horsebox.

All drivers whom you have notified us of the horsebox must be between the ages of 23 and 75 years and must have held a full unendorsed UK or EC driving licence for a period of at least 2 years prior to the proposed date of commencement of hire.
Drivers must have had 2 years vehicle driving experience. Non-British Subjects must have had at least 3 years recent regular vehicle driving experience in the UK.

The hirer must have had no more than two minor convictions or motoring convictions in the past 3 years (6 points maximum).

The hirer must not have any undeclared medical conditions that must be notified to the DVLA, unless the DVLA have been notified and a current driving licence valid for the vehicle being driven is held.

The hirer must not have been convicted or an offence in connection with the driving of a motor vehicle or motorcycle and/or have had their driving licence suspended or endorsed with more than 6 penalty points within five years of the date of them driving.

The hirer must not have had insurance declined and/or renewal refused and/or any other special terms imposed and/or have had an insurance policy cancelled by an insurer.

The hirer must not have been involved in more than one fault, or two non-fault motor accidents/thefts/claims in the last three years. 

Drivers must not have any mental or physical infirmity, unless such a condition has been declared to and accepted by the DVLA, not have had any insurance declined, cancelled, renewal refused or special terms imposed, have had no more than one driving accident in the last 3 years.

Persons engaged in any of the following occupations or professions, are excluded from hiring the horsebox: 1) Foreign Service Personnel born outside the UK, Professional Entertainment or Theatrics, Undergraduates or Students aged under 25 years of age.

You shall during the continuance of this hire contract:

ensure that the horsebox is driven or otherwise operated and used in a safe and proper manner and for the purposes for which it was designed and without risk to health by persons who at all times hold valid and current driving licences in the appropriate classes.

pay for all diesel fuel for the proper running of the horsebox

indemnify us against all fines, penalties and liabilities payable by us by virtue of your hire and/or use of the horsebox or arising in respect of any non-compliance or contravention of any transport, traffic or other law or regulations, together with any costs or expenses relating thereto incurred by such use of the horsebox

not take or allow the horsebox to be taken out of England, Wales or Scotland without receiving our prior written authority and, in the event of that authority being given, only on such terms as we deem fit

collect from and return to us, or from and to such place as we shall advise the horsebox which has been made available to you in. Please notify us immediately of any change in your address.

in respect of the condition and maintenance of the horsebox, be solely responsible for ensuring:

The exterior, interior and upholstery of the horsebox is kept clean and notify us immediately of any damage Use all partitions and such other equipment for the sole transportation of equine animals and not transport any equine animal unless they have been properly secured and are fit for travel.

No hazardous, explosive or dangerous goods are to be transported

Not carry more persons or equine animals than is recommended by the horsebox manufacturers.

At all times comply with all load and weight restrictions as may apply from time to time in using the horsebox.

Do not overload the horsebox or permit the horsebox to be overloaded. The maximum combined payload of the horsebox is a weight of 1000kg. Please be aware that the payload will include all passengers, tack, fuel and water in addition to any horses. This is YOUR responsibility to ensure that the payload is not exceeded.

You will be responsible for the payment of repairing any damage to the horsebox caused by you or any person who has used the horsebox during the hire contract, or a third party, up to a maximum of £500.00 for any Road Traffic Accident and unlimited amount in sterling for any damage caused to the horsebox by the hirers or any other third party’s horse or pony whilst under the hire duration/contract (which the excess laid out to us by our insurers Anthony D Evens INSURANCE).

Immediately give notice to us of the happening of any loss or damage to the horsebox.

Keep the horsebox adequately secured and keys safe/removed from the horsebox at all times when the horsebox is unattended.

You shall be responsible for complying with any legislation or regulations governing the use of the horsebox in the country and destination and for the payment of any duties.

Please note that smoking is STRICTLY PROHIBITED in any part of the horsebox.

Dogs MAY NOT be carried in the horsebox.

The horsebox has limited mileage of 200 miles in a 24 hour hire period. A charge of 45p per mile will be charged for additional miles.

Not remove any furniture from the horsebox.

For the avoidance of doubt any and all animals transported with the horsebox shall be carried at your risk and you should have appropriate insurance cover in place as to the same. Each horse transported should have its own insurance which should cover any damage caused to our horsebox by the horse or pony.

We reserve the right to satisfy ourselves that each equine travelling is adequately insured.

All equines travelling must be accompanied with its own up-to- date passport.

   9. Ownership

The horsebox shall at all times remain the property of Buddies Box Hire Ltd and you shall have no rights to the horsebox other than as hirer and you shall not do or permit or cause to be done any matter or thing whereby our rights in respect of the horsebox are or may be prejudicially affected.

   10. Return of the horsebox

On termination of the hire howsoever or whenever occasioned or on expiry of the period of hire, you shall no longer be in possession of the horsebox with our consent and shall (unless we otherwise agree) forthwith return the horsebox (including all equipment, tyres, tools, handbooks and all other accessories) to us at our premises in good clean order and working condition and at your expense and risk.

Unless we otherwise agree in writing, the return of the horsebox shall be made by you returning it at our premises

Please ensure that you return the horsebox on or before the date and time as provided for in the confirmation of order form and in accordance with these terms. It is important that the horsebox is returned on time so that it can be prepared in readiness for release to other customers.

Please note that NO REFUND or other discount will be given where the horsebox is returned early.

The horsebox should be returned with its fuel tank full of diesel. In the event that the horsebox fuel tank is not returned full you hereby authorise us to fill the tank on your behalf and invoice you the cost and additionally being charged a further £10.00 fee for our time in replacing the fuel for you.

For a full day hire, our horsebox must be returned by 7.00pm on the date of hire unless prior agreement has been given to return the horsebox later than 7.00pm.  For a half day hire the horsebox must be returned at the time specified in the booking.  Returning the horsebox after the time specified will result in the hirer being charged £40 per hour until 9pm when a full days hire will be charged. For a half day hire, late return of the vehicle will result in a whole day charge.

   11. Insurance

We shall insure and keep the horsebox insured under a fully comprehensive policy against loss or damage to its full replacement value (With an excess of £500.00/£700.00 drivers under 25yrs) for the period of your hire and there shall be no additional charges where your use of the horsebox is to be restricted to England, Wales and Scotland.

Only those persons named as drivers on the hire proposal/terms and conditions form may drive our vehicles in accordance with our insurance terms.

Please note that the use of the horsebox beyond the agreed period of hire is not covered by the above insurance policy and you hereby agree to indemnify us against all claims liability damages losses costs and expenses including legal fees on a full indemnity basis, suffered or incurred by or awarded against us and arising from your failure to return the horsebox on time and in accordance with these terms.

You shall remain solely responsible for insuring and keeping insured all personal goods and possessions that do not belong to us or are otherwise provided by us at the commencement of hire (including all equine animals and such other animals that we consent to being carried in the horsebox and the transportation of the same) under an appropriate insurance policy with suitable cover and with a reputable insurer. Such insurance should include cover against the risk of loss or damage by fire, theft, accident and other risks including third party risks as are normally insured against in this respect. We would also advise you to take out appropriate holiday insurance.

In no event shall we be responsible to you for any loss or damage or injury to personal goods or possessions equine animals and other animals or yourselves and you hereby agree to indemnify us against any loss, damage or injury to the horsebox (and any of its contents).

Insofar as it is not covered by a policy of insurance. Please note that the insurance policy maintained by us in respect of the horsebox is subject to a £500.00 (or £700.00 drivers under 25yrs) excess for any Road Traffic Accident and you hereby authorise us to charge all sums not covered by a policy of insurance to your debit/credit card.

We do not offer any insurance in respect to yours or any third parties horse/ponies travelling under self-drive hire and therefore The hirer is fully responsible for any minor or major damage caused to the hire vehicle by either their own or a third party’s horse/pony/donkey or any other animal including dogs that may or may not be travelling including when the horsebox is parked at any other address or event, attended or unattended whilst under the hire contract/duration the hirer will be required to pay all repair costs in sterling on demand and at the end of the hire duration and on return directly to Buddies Box Hire.(Dogs are only permitted by prior agreement).

You shall not use or allow the horsebox to be used for any purpose not permitted by the terms of the above policies of insurance or do or allow to be done any act or thing whereby such insurance may be invalidated.

In case of an accident that results in damage to the horsebox: (a) You shall forthwith notify us of the accident and in any event within 24 hours after the accident. (b) The driver of the vehicle must complete and deliver to us the relevant accident report within 24 hours after the accident. (c) No admission of liability is to be made to any person in relation to such accident. (d) Any writ or summons or other document relating to any proceedings arising out of such accident is forthwith delivered to us. (e) All assistance is rendered to us and our insurers to the conduct of such proceedings including without prejudice to the generality of the foregoing committing such proceedings to be brought by us in the name of you and defending any proceedings brought against us. (f) You shall forthwith upon demand fully and effectually indemnify us against all losses, liabilities, costs, actions, claims or demands which we may incur or have brought or made against us in relation to the horsebox or its use and which are not recoverable under the policy of insurance. (g) The names and addresses of all witnesses thereto are collected and given to us.

Overseas travel is not allowed

   12. Our Liability to you

We make no promises, whether expressed or implied, in relation to the accuracy of information supplied by us and we shall assume no liability for any loss or damage, whether direct or indirect, arising from your use of that information or material.

Nothing in these terms shall restrict our liability to you for: (a) death or personal injury caused by our negligence (b) liability for defective products under the Consumer Protection Act 1987 (c) fraudulent misrepresentation.

In no event shall we be liable to you for any damages, including any lost profits or prize funds, lost savings, loss of data or any indirect, special, incidental or consequential damages arising out of the hire services even if we have been advised of the possibility of such damages.

We shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform any of our obligations in relation to the hire services if the delay or failure was due to your breach of these terms or any cause beyond our reasonable control. For example, matters beyond our reasonable control would include (but would not be limited to)- your failure to provide us with payment when properly due in respect of the hire services in accordance with these terms- your failing to have valid and appropriate licence consents, permissions, membership and any other qualifications required for the use of the horsebox- you providing us with incorrect or incomplete information.

In no event shall we be liable to you for any additional and/or consequential losses, expenses or costs incurred as a result of you agreeing to accept a replacement vehicle and/or horsebox in accordance with these terms. For example this would include (but would not be limited to) matters such as additional ferry charges or road tolls arising from a larger vehicle and/or horsebox being hired.

You acknowledge and agree that the limitations contained in these terms are reasonable in light of all the circumstances and you agree that we would not be able to provide the hire services on an economic basis without such limitations.

   13. Data Protection

We shall take all reasonable care to ensure that we comply with our obligations under the Data Protection Act 1998 so that details of your order and payment are kept secure. However, unless we are negligent, we shall not be liable to you for any unauthorised access to information supplied by you.

We shall only use the information you provide about yourself for the purpose of fulfilling your order unless you agree otherwise.

   14. Passports

We must draw your attention to the requirements for carrying passports when travelling with your horse. From 28 February 2005, horses must be accompanied by their passports when moving under the following circumstances:

1 For the purpose of competition
2 For the purpose of breeding
3 In or out of Great Britain
4 To other premises where a veterinary medical product is to be administered
5 To the premises of a new keeper
6 To a slaughterhouse
7 For the purposes of sale.
*Trading Standards may carry out spot checks on horse transporters and private owners as they travel throughout Britain and have indicated their intention to impose fines of £2000 – £5000 for any horse travelling without a passport

Should you have any questions concerning these terms you may contact Buddies Box Hire at the address, email address or telephone number shown above.  Please do not take the horsebox from the premises if you do not agree fully to the above terms.  Please note your car may be left at your own risk at our premises during the duration of your hire.